I shot the Youtube video to him and he confirmed that was the same tool he received in the mail yesterday. His issue is trying to get the slide takedown pin out. It seems like it's stuck and won't release.
I think you missed my point. It may be the 'same tool', but is it the correct one with the proper dimensions for his gun and how would he determine that from watching the video?
If he has one with the wrong dimensions (one intended for a Colt or Springfield) he would not be able to slide out the take-down pin, which is the problem you describe.
Also, in the video the guy appears to be using the wrong end of the wire tool. It looks to me like the short side he's using is actually intended to be the handle. If the long side were inserted into the hole the guy would have had no issues with making sure it was centered.
Also, if your friend has the properly dimensioned ultra tool, the hole should be held is the same position in relation to the dust cover as the wire tool would hold it, can this be verified visually?